1 reviews | Active since Aug 2021
LekkeSlaap poor service
Ons het vir die 6de tot die 8ste Augustus 'n bespreking gemaak by Vulture Creek in Hartbee****rt Dam, 5dae voor die tyd 'n volle betaling gemaak en het al die bevestiging van Lekkerslaap ontvang vir die naweek. Dit was my ouers se 50ste huweliksherdenking en ons het hulle verras vir die naweek. Vrydag middag het ons die 2 ure pad aangepak Harties toe en ons was reg vir die naweek. Toe ons by ons bestemmeng areveer was daar aan ons gesê dat ons nie bespreek het nie en dat daar geen plek vir ons beskikbaar is nie. Ons het op die einde van die dag terug gery huis toe want dit was ‘n lang naweek en ons kon nerens akomedasie kry vir 7 mense nie. Ons het Lekkerslaap ge****ak en tot en met vandag toe, het hulle my nie terug ****ak nie of geen betaling terug gemaak nie. Ek moes bel en hulle te vra vir betaling.
Thank you for reaching out to us through HelloPeter.
We do sincerely apologise for this experience. It seems that the owner double booked the property and only advised us of this on the day of your arrival. The establishment will be penalised for this.
Your refund will be processed today as an instant refund; we do apologise that it has taken this long for us to process the refund. Your agent will also be in touch with you during the course of the day to see how we can remedy the situation further.
Kind Regards
Jurgens
Thank you for reaching out to us through HelloPeter.
We do sincerely apologise for this experience. It seems that the owner double booked the property and only advised us of this on the day of your arrival. The establishment will be penalised for this.
Your refund will be processed today as an instant refund; we do apologise that it has taken this long for us to process the refund. Your agent will also be in touch with you during the course of the day to see how we can remedy the situation further.
Kind Regards
Jurgens
