LekkeSlaap not honoring refund policy.

I made a booking on LekkeSlaap and paid the deposit on 12 March 2020 for 26-27 March in Potchefstroom, reference (LS-3FWT65).. Due to the Pandemic the event we had to attend was cancelled. I cancelled on 17 March, according to my agreement the cancelation policy confirmed that any cancelation before the 25th of March will be 100% refundable. I cancelled with the Guesthouse per email as well as LekkeSlaap. On 18 March I did not receive any feedback from the agent, Marc Quinn, I send a follow up email asking for him to please confirm cancelation. On 23 March still no response from LekkeSaap. On 27 March they responded by stating the Guesthouse still owes them money and they are following up with the Guesthouse. I forward the message to the Guesthouse, whereby the Owner confirmed that she paid all due to LekkeSlaap in order for them to refund me. On 01 April LekkeSlaap said they will process my refund and that it is priority. On 03 April I received the same email whereby LekkeSlaap said the Guesthouse owes them the payment. The same "unimportant system generated message". I am currently confused as to if and when LekkeSlaap will honor their commitment. I have booked through LekkeSlaap for the past 3 years.