LekkeSlaap Nightmare

I am beyond tired. I am tired of begging. I am tired of repeating myself. I just want my money back. I have planned a surprise holiday for the Easter weekend, but because of the lockdown I had to cancel. I have been trying to get a hold of the travel agent that's been helping me, but only get a vague response from him every two to three days. And now lately he had the audacity to blame the owner of the accommodation when I did get in touch with her in week 1 to sort everything out and she helped me where she could. I was told I'd receive all my money and we are at the end of week 3 right now and still nothing has happened. I know they are running their business from home and that they do receive my emails. Why can't they just give me some form of response or just a date that I can expect the payment back into my account? I am a health care provider so I don't know when I'll have leave again this year and what the rest of 2020 has in store. Please just give me my money back! Travelground and AirBnB could pay their customers back what can't you? Everyone is going through this together it's not only one individual, or one entity that's having a tough time we all are. I want results, I want answers and I want my money.