Lekkeslaap lacks accountability!
<p>NOTE: This reservation was regrettably made on recommendation of the popular portal site www.lekkeslaap.co.za<br />On arrival patrons are greeted by unfriendly staff and directed to rooms. On entering the room, a clear smell of feaces can be observed. Origin unknown, but worrying. The rooms and rest of the hotel is clearly run down. Vastly different to what is portrayed on the websites. After stating my dismay at the below 'closing down' standard of the establishment I am offered an alternative room, only to be greeted by the same shocking below standard offering. Having booked many months in advance, arriving after a trip of more than 1400 km and desperate for somewhere to put my head down for rest, I finally give in to this supposed 'generous' gesture'. Moving on. Food should be edible?? Oh my!!! How can a simple thing like a hamburger prevent you further from having your 'paid for' good night's rest? Well, maybe this is indication of where the smell in the rooms comes from. It actually originates in the kitchen!!! The health department can happily go and inspect and find what they are looking for in this kitchen. Unfortunately my stay is booked for the next 2 days and refund is bluntly refused. It seems I will be living on cereal and take-always and hope to be tired enough after each day of attending a training course to look or should I say 'smell' past the shockingly below standard this establishment has to offer. This is a clear indication of absent management and owner.</p> <p>Stayed November 2016</p> <p> </p>
Good day Joyce,
Thank you for making contact via HelloPeter.
We would like to sincerely apologise for the experience you had at the establishment. One of our friendly agents has already contacted you to start the process to ensure we resolve this matter as quickly as possible.
We will continually provide you with direct feedback.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za
Good day Joyce,
Thank you for making contact via HelloPeter.
We would like to sincerely apologise for the experience you had at the establishment. One of our friendly agents has already contacted you to start the process to ensure we resolve this matter as quickly as possible.
We will continually provide you with direct feedback.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za
