Lekkeslaap is TOPS! #WIN
On the 18th of June I made a reservation enquiry for accommodation in Herm**** through Lekkeslaap. Dominique from their office sent me a quote very quickly and a quote was provided for the specific guest house. I made the reservation and it was once again confirmed promptly and the invoice was emailed to me. Somehow as I was in a hurry I misread the amount owed by me (there was a discount as the guesthouse had a special on) and overpaid them. I hardly hit the "Pay" button on my bank's website when I got a call from Lekkeslaap pointing out the mistake. I was quite shocked at my oversight but was quickly reassured that the overpaid amount would be in my bank account on the Monday (the 18th was a Friday) and lo and behold on Monday the money was back i my account! Now this is not just efficient service but prompt and honest as well. How often one struggles to get refunds from companies and this mistake on my side was not even picked up immediately by myself but rather from Lekkeslaap's side and action was taken immediately by them to rectify it. I have since used them again and I find their service great. Not only is their website user-friendly, but when you book you can also sent questions you may have for the property via e-mails through Lekkeslaap. Before one travels one gets all kinds of updates on the property with directions on how to get there etc. It's a no-brainer, I will keep on using them and recommend them to anyone.
Thank you so much for the great feedback. We really appreciate it :)
We look forward to helping you with many more future getaways.
Kind Regards
Jurgens
Thank you so much for the great feedback. We really appreciate it :)
We look forward to helping you with many more future getaways.
Kind Regards
Jurgens
