Lekkeslaap is NOT 'LEKKER'!

Lekkeslaap is NOT lekker! Will NEVER use them again. Very disappointed. Booked accommodation for family with small children in two separate rooms at an establishment in Port Elizabeth. Both rooms were the same so-called 'lux en suite 2-3 sleeper' at the same price. Yet on arrival, one room was acceptable and more or less as expected. The other one was NOT the same and not up to standard, far away from the other and at the very back of a very large double property down the bottom of an alleyway, almost like an overflow or 'throwaway room'. That part of the family, an elderly couple who had to walk 'miles' from the parking are to the room were so unhappy they did not even want to check in, despite having paid in full, but on boxing day where else could they go? The establishment was fairly polite, but made some comment that they couldn't change the room or accommodate them closer to the other one as they were fully booked and the people who had booked those rooms (near the first, acceptable one) had booked directly with the establishment but Lekkeslaap is 'just allocated their 'leftover rooms'. At no stage did anyone inform us that they could not accommodate the family next to or near each other. BUT, Lekkeslaap was not available to contact, neither the 'booking agent' nor main lekkeslaap number. No one was reachable ... i was forced to send an email to their booking email, and TWO days later there is still not even a reply. So no help from Lekkeslaap AT ALL. And a very unhappy family whose trip to PE has been ruined. Further, for two days there has only been cold water in the showers! Will deal with the establishment directly on that one! Lekkeslaap should have someone available to deal with complaints and issues at all times. I mean they are working with accommodation that is busy pretty much all the time. Not happy at all with the 'service' from Lekkeslaap! Most of all, booked identically described rooms at exact same price, but was given one substandard room, not at all the same. I personally will NEVER use Lekkeslaap again!