1 reviews | Active since Jul 2011
LekkeSlaap Hijacked my listing.
LekkerSlaap changed and deleted my property rates and seasons without my consent or my request! I found out when I tried to check my calendar, that my rates and calendar were gone, and the site said I need to access this through NightsBridge. I have no idea what this is even... So I called them and they said they made a mistake, sorry. They had without any request, email or even a call from me, gone into my private listing and moved my listing onto NightsBridge. Then apologised and moved it back, loosing all my rates and seasons. So they said. Now I've reloaded all that and see my property name has changed to Bella Tiny and I have a " Campsite " option now! How can a professional company log into your profile and change internal listings setting without any consent or request from the owner of the property listing?
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and we appreciate you bringing this to our attention.
I have attempted to contact you telephonically to discuss the matter further and assist as soon as possible. You mentioned that you are currently in a meeting and will return my call shortly, and I will gladly follow up with you as soon as you are available.
Kind regards,
Chanel
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and we appreciate you bringing this to our attention.
I have attempted to contact you telephonically to discuss the matter further and assist as soon as possible. You mentioned that you are currently in a meeting and will return my call shortly, and I will gladly follow up with you as soon as you are available.
Kind regards,
Chanel
After talking to you I believe you have now fixed my listing, but to do this you once again needed to delete all my rates and seasons, again! Seems crazy the name of a room can't just be highlighted, deleted and changed... What a stupid app. CRAZY.
Thanks CHAD.
After talking to you I believe you have now fixed my listing, but to do this you once again needed to delete all my rates and seasons, again! Seems crazy the name of a room can't just be highlighted, deleted and changed... What a stupid app. CRAZY.
Thanks CHAD.
Thank you for your feedback, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused you.
As discussed, we have escalated this internally and are working to ensure that your listing is corrected and remains stable going forward. We are also taking the necessary steps to ensure that an incident like this does not happen again.
Thank you for your patience and for giving us the opportunity to address this directly.
Kind regards,
Chanel
Thank you for your feedback, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused you.
As discussed, we have escalated this internally and are working to ensure that your listing is corrected and remains stable going forward. We are also taking the necessary steps to ensure that an incident like this does not happen again.
Thank you for your patience and for giving us the opportunity to address this directly.
Kind regards,
Chanel