CV
Chantell V
1 reviews | Active since Nov 2018
28 Nov 2018, 18:34
Lekkeslaap frustration
My husband is turning 40, thought i would spoil him , made a booking through lekkeslaap for one night at Seasons, booking was confirmed via email, they stated to please pay before 12 to secure booking, payment was made. They phone 5min later only to tell me that there is no availability and also they cannot refund my money , it will only be done within 10 days. So no spoils , as i do not have money to make another booking. Absolutely discusted. Will never make another booking through lekkeslaap. Sorry hubby, looks like we are staying home ??
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Lekkeslaap.co.za's replyOfficial
29 Nov 2018, 07:41Hi Chantell,
Thank you for reaching out to us.
I do sincerely apologise for your experience. The establishment advised us a few min after your booking was confirmed, that they have unfortunitly accepted another booking, this is against our company policy and we will be penalising them for this. I see that your agent has offered to try and fine a suitable alternative, if you are still interested in this we can definitely do our best to find you something suitable.
Regarding the refund, we unfortunitly cannot do the refunds from our side as the funds haven't cleared into our account. We immediately put a stop order on your payment, so the funds should account shortly.
Your agent will contact you shortly to see if we can try and resolve the matter sooner.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do sincerely apologise for your experience. The establishment advised us a few min after your booking was confirmed, that they have unfortunitly accepted another booking, this is against our company policy and we will be penalising them for this. I see that your agent has offered to try and fine a suitable alternative, if you are still interested in this we can definitely do our best to find you something suitable.
Regarding the refund, we unfortunitly cannot do the refunds from our side as the funds haven't cleared into our account. We immediately put a stop order on your payment, so the funds should account shortly.
Your agent will contact you shortly to see if we can try and resolve the matter sooner.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply29 Nov 2018, 07:41
Official
Hi Chantell,
Thank you for reaching out to us.
I do sincerely apologise for your experience. The establishment advised us a few min after your booking was confirmed, that they have unfortunitly accepted another booking, this is against our company policy and we will be penalising them for this. I see that your agent has offered to try and fine a suitable alternative, if you are still interested in this we can definitely do our best to find you something suitable.
Regarding the refund, we unfortunitly cannot do the refunds from our side as the funds haven't cleared into our account. We immediately put a stop order on your payment, so the funds should account shortly.
Your agent will contact you shortly to see if we can try and resolve the matter sooner.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do sincerely apologise for your experience. The establishment advised us a few min after your booking was confirmed, that they have unfortunitly accepted another booking, this is against our company policy and we will be penalising them for this. I see that your agent has offered to try and fine a suitable alternative, if you are still interested in this we can definitely do our best to find you something suitable.
Regarding the refund, we unfortunitly cannot do the refunds from our side as the funds haven't cleared into our account. We immediately put a stop order on your payment, so the funds should account shortly.
Your agent will contact you shortly to see if we can try and resolve the matter sooner.
Kind Regards
Jurgens