mM
mthom M
1 reviews | Active since Nov 2016
20 Mar 2026, 12:38
LekkeSlaap dreadful booking agency
I have never experienced a booking performance as dismal as this before. Everything appears to function until it comes to verifications. You are then sent from cellphone to email, i.e. pillar to post, before receiving an email with payment instructions, none of which work. When contacting an agent, the explanation is that my server must be the problem, while I don't have these problems with other transactions. Even loading their banking details meets with so much digital red tape that it is impossible to complete. In an attempt to be modern and fully digital, LekkeSlaap provides an experience as unpalatable as a rotten apple. Never again.
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Lekkeslaap.co.za's replyOfficial
20 Mar 2026, 13:16Dear Johan,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration you encountered during the booking and payment process. This is certainly not the seamless experience we aim to provide, and we understand how disappointing and inconvenient this must have been.
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration you encountered during the booking and payment process. This is certainly not the seamless experience we aim to provide, and we understand how disappointing and inconvenient this must have been.
We would like to let you know that the system and payment issues you experienced have since been resolved. However, we fully appreciate that this does not change the experience you had, and for that we sincerely apologise.
Please be assured that we are treating your feedback with the utmost importance. We are using this as an opportunity to learn and improve, and we are actively addressing these shortcomings to ensure a smoother and more reliable process for our guests in the future.
Thank you again for bringing this to our attention.
Kind regards,
Johané
Kind regards,
Johané
Lekkeslaap.co.za's reply20 Mar 2026, 13:16
Official
Dear Johan,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration you encountered during the booking and payment process. This is certainly not the seamless experience we aim to provide, and we understand how disappointing and inconvenient this must have been.
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration you encountered during the booking and payment process. This is certainly not the seamless experience we aim to provide, and we understand how disappointing and inconvenient this must have been.
We would like to let you know that the system and payment issues you experienced have since been resolved. However, we fully appreciate that this does not change the experience you had, and for that we sincerely apologise.
Please be assured that we are treating your feedback with the utmost importance. We are using this as an opportunity to learn and improve, and we are actively addressing these shortcomings to ensure a smoother and more reliable process for our guests in the future.
Thank you again for bringing this to our attention.
Kind regards,
Johané
Kind regards,
Johané