DG
Deon G
1 reviews | Active since Jul 2016
11 Jun 2026, 15:13
Lekkeslaap don't care about their HOSTS
I am a Host, and very unhappy with Lekkeslaap how they handled the situation when a Guest that stayed with me did not adhere to Booking terms. We had together decided to evict the Guest. After about 10 calls and 20 emails I will now be paying the Guest the funds back for the nights he did not stay at my place due to eviction. All I can say Hosts must be careful as Lekkeslaap cares more about the Guest than the Host. I really feel like cancelling my subscription and only going forward with AIRBNB and Booking.com
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
11 Jun 2026, 16:03Dear Deon,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
We strive to support both our hosts and guests fairly, and we do not condone guests breaching house rules or booking terms. We highly value our hosts and appreciate the important role you play on our platform.
Our management team has been trying to reach out to better understand your concerns and ensure we have the full context of the situation. Based on the communication received, our understanding was that the refund had been offered from your side, and we would welcome the opportunity to discuss this further and clarify any misunderstandings.
We have contacted you via email and would appreciate it if you could let us know a suitable time for a call. We are committed to listening to your feedback and working towards a constructive resolution.
Kind regards,Nicole
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
We strive to support both our hosts and guests fairly, and we do not condone guests breaching house rules or booking terms. We highly value our hosts and appreciate the important role you play on our platform.
Our management team has been trying to reach out to better understand your concerns and ensure we have the full context of the situation. Based on the communication received, our understanding was that the refund had been offered from your side, and we would welcome the opportunity to discuss this further and clarify any misunderstandings.
We have contacted you via email and would appreciate it if you could let us know a suitable time for a call. We are committed to listening to your feedback and working towards a constructive resolution.
Kind regards,Nicole
Lekkeslaap.co.za's reply11 Jun 2026, 16:03
Official
Dear Deon,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
We strive to support both our hosts and guests fairly, and we do not condone guests breaching house rules or booking terms. We highly value our hosts and appreciate the important role you play on our platform.
Our management team has been trying to reach out to better understand your concerns and ensure we have the full context of the situation. Based on the communication received, our understanding was that the refund had been offered from your side, and we would welcome the opportunity to discuss this further and clarify any misunderstandings.
We have contacted you via email and would appreciate it if you could let us know a suitable time for a call. We are committed to listening to your feedback and working towards a constructive resolution.
Kind regards,Nicole
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
We strive to support both our hosts and guests fairly, and we do not condone guests breaching house rules or booking terms. We highly value our hosts and appreciate the important role you play on our platform.
Our management team has been trying to reach out to better understand your concerns and ensure we have the full context of the situation. Based on the communication received, our understanding was that the refund had been offered from your side, and we would welcome the opportunity to discuss this further and clarify any misunderstandings.
We have contacted you via email and would appreciate it if you could let us know a suitable time for a call. We are committed to listening to your feedback and working towards a constructive resolution.
Kind regards,Nicole