MS
Marthinus S
1 reviews | Active since Jan 2015
07 Jan 2019, 12:49
Lekkeslaap doen n mens in, jy as verbruiker word nie beskerm nie!
A horrible experience with Lekkeslaap to say the least, clearly no control procedures in the properties they advertise or make available on their platform. We paid a hefty price of R3000 per night accomodation at "By-Die-Kaai in St Helena Bay. Only to be greeted with dead ****roaches, uncleaned braai facilities with filthy sub-standard grills, uncleaned tables, broken furniture and insufficient gas to cook our food on Christmas Eve! We even found old, dirty laundry in the washing machine. After complaining Lekkeslaap simply informed us that nothing could be done and referred us to the listing agent. The consumer has no recourse in these situations and I will never ever use Lekkeslaap again.
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Replies (2)
Lekkeslaap.co.za's replyOfficial
07 Jan 2019, 13:09Good day Marthinus,
Thank you for making contact with us via HelloPeter.
I see that this problem was addressed previously, we will have another look at the information you sent us and get back to you shortly.
Kind regards,
Jurgens
Thank you for making contact with us via HelloPeter.
I see that this problem was addressed previously, we will have another look at the information you sent us and get back to you shortly.
Kind regards,
Jurgens
Lekkeslaap.co.za's reply07 Jan 2019, 13:09
Official
Good day Marthinus,
Thank you for making contact with us via HelloPeter.
I see that this problem was addressed previously, we will have another look at the information you sent us and get back to you shortly.
Kind regards,
Jurgens
Thank you for making contact with us via HelloPeter.
I see that this problem was addressed previously, we will have another look at the information you sent us and get back to you shortly.
Kind regards,
Jurgens
MS
Marthinus S's updateReviewer Update
07 Jan 2019, 14:22Hi Jurgens,
The problems were not addressed, merely avoidance tactics by Lekkeslaap to explicitly not address solve these problems, the following questions I have asked multiple times still havent been answered:
1. What control-procedures does Lekkeslaap have in place to ensure that the properties/accomodation advertised on the platform is up to standard in relation to the price paid?
2. What recourse do customers have when making use of Lekkeslaap when the accommodation booked is sub-par or things go wrong otherwise? Seeing as though you make money out of the transaction and we made use of your platform to book? Surely you cannot then refer me to the owners/listing agents when there are problems?
I look forward to your response.
Martin
MS
Marthinus S's update07 Jan 2019, 14:22
Reviewer Update
Hi Jurgens,
The problems were not addressed, merely avoidance tactics by Lekkeslaap to explicitly not address solve these problems, the following questions I have asked multiple times still havent been answered:
1. What control-procedures does Lekkeslaap have in place to ensure that the properties/accomodation advertised on the platform is up to standard in relation to the price paid?
2. What recourse do customers have when making use of Lekkeslaap when the accommodation booked is sub-par or things go wrong otherwise? Seeing as though you make money out of the transaction and we made use of your platform to book? Surely you cannot then refer me to the owners/listing agents when there are problems?
I look forward to your response.
Martin