SN
Shaun N
1 reviews | Active since Jun 2025
14 Jul 2025, 12:27
Lekkeslaap Dishonesty
I went online to make a booking. With my discounts the booking total was +/- R4 000. The email came back and said that they did not have those dates available.... 10 minutes later, i try book the same place but i see now the price is R16 000... which is 4 times the price 10 minutes ago... What happens.... Dates are now available as it is a higher price... Now i dont care who made a mistake with pricing but it was not me and i feel like this is being extremely dishonest... Not only that but R16 000 for 4 nights for just a normal self catering unit.... No meals no hotel treatment nothing.... and not even in peak season... You guys need to employ honest people and policies. Its disgusting
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Lekkeslaap.co.za's replyOfficial
14 Jul 2025, 13:10Dear Shaun,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the confusion and frustration this situation has caused.
We’ve attempted to reach you by phone to discuss this directly, but unfortunately were directed to your voicemail.
Following your email, we immediately contacted 8 De Valle at Diaz Beach to clarify what had happened. They explained that your initial request was declined because the rates for 2026 had not yet been updated at the time of your enquiry. This is what caused the significant price difference you noticed. They acknowledge the oversight and have asked us to pass on their sincere apologies, particularly for the wording used in their earlier communication.
We understand how disappointing it must have been to see the same dates appear shortly after at a much higher rate, and we completely agree that transparency and fairness are essential.
We’re pleased to let you know that the property has now updated its 2026 rates on our website, and your preferred dates remain available. You are welcome to proceed with the quote or decline it, whichever suits you best.
Additionally, we would be more than happy to assist you in finding alternative accommodation options that better suit your needs and budget. Our team is here to help ensure you have the best possible experience — you are welcome to respond to our email if you would like help exploring other options.
We sincerely appreciate your feedback and want to reassure you that we are addressing this matter internally to help prevent similar situations in the future.
Warm regards,
Nicole
Thank you for taking the time to share your experience. We’re truly sorry to hear about the confusion and frustration this situation has caused.
We’ve attempted to reach you by phone to discuss this directly, but unfortunately were directed to your voicemail.
Following your email, we immediately contacted 8 De Valle at Diaz Beach to clarify what had happened. They explained that your initial request was declined because the rates for 2026 had not yet been updated at the time of your enquiry. This is what caused the significant price difference you noticed. They acknowledge the oversight and have asked us to pass on their sincere apologies, particularly for the wording used in their earlier communication.
We understand how disappointing it must have been to see the same dates appear shortly after at a much higher rate, and we completely agree that transparency and fairness are essential.
We’re pleased to let you know that the property has now updated its 2026 rates on our website, and your preferred dates remain available. You are welcome to proceed with the quote or decline it, whichever suits you best.
Additionally, we would be more than happy to assist you in finding alternative accommodation options that better suit your needs and budget. Our team is here to help ensure you have the best possible experience — you are welcome to respond to our email if you would like help exploring other options.
We sincerely appreciate your feedback and want to reassure you that we are addressing this matter internally to help prevent similar situations in the future.
Warm regards,
Nicole
Lekkeslaap.co.za's reply14 Jul 2025, 13:10
Official
Dear Shaun,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the confusion and frustration this situation has caused.
We’ve attempted to reach you by phone to discuss this directly, but unfortunately were directed to your voicemail.
Following your email, we immediately contacted 8 De Valle at Diaz Beach to clarify what had happened. They explained that your initial request was declined because the rates for 2026 had not yet been updated at the time of your enquiry. This is what caused the significant price difference you noticed. They acknowledge the oversight and have asked us to pass on their sincere apologies, particularly for the wording used in their earlier communication.
We understand how disappointing it must have been to see the same dates appear shortly after at a much higher rate, and we completely agree that transparency and fairness are essential.
We’re pleased to let you know that the property has now updated its 2026 rates on our website, and your preferred dates remain available. You are welcome to proceed with the quote or decline it, whichever suits you best.
Additionally, we would be more than happy to assist you in finding alternative accommodation options that better suit your needs and budget. Our team is here to help ensure you have the best possible experience — you are welcome to respond to our email if you would like help exploring other options.
We sincerely appreciate your feedback and want to reassure you that we are addressing this matter internally to help prevent similar situations in the future.
Warm regards,
Nicole
Thank you for taking the time to share your experience. We’re truly sorry to hear about the confusion and frustration this situation has caused.
We’ve attempted to reach you by phone to discuss this directly, but unfortunately were directed to your voicemail.
Following your email, we immediately contacted 8 De Valle at Diaz Beach to clarify what had happened. They explained that your initial request was declined because the rates for 2026 had not yet been updated at the time of your enquiry. This is what caused the significant price difference you noticed. They acknowledge the oversight and have asked us to pass on their sincere apologies, particularly for the wording used in their earlier communication.
We understand how disappointing it must have been to see the same dates appear shortly after at a much higher rate, and we completely agree that transparency and fairness are essential.
We’re pleased to let you know that the property has now updated its 2026 rates on our website, and your preferred dates remain available. You are welcome to proceed with the quote or decline it, whichever suits you best.
Additionally, we would be more than happy to assist you in finding alternative accommodation options that better suit your needs and budget. Our team is here to help ensure you have the best possible experience — you are welcome to respond to our email if you would like help exploring other options.
We sincerely appreciate your feedback and want to reassure you that we are addressing this matter internally to help prevent similar situations in the future.
Warm regards,
Nicole