DB
Duncan B

1 reviews | Active since May 2022

06 Jan 2025, 12:45

Lekkeslaap changes its payouts to hosts by withholding funds to boost its coffers.

On the 14th November 2024, Lekkeslaap announced that it will be changing its payout system to all their hosts, by holding back all payments for future bookings to its establishments wef 01 January 2025. Payments would only be made to the hosts a week prior to a customer's check in date and not within 3 working days of the booking being paid. In other words if a customer books for December 2025, Lekkeslaap will withhold all funds due to the establishment host until prior to the customer checking in. Their main reason being "aligning with industry standards set by global platforms". No other industry or platform in this scenario has done this except Airbnb, which charges the host 3,5% commission. Lekkeslaap charges 17,25% commission! This is preposterous!

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Replies (2)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply06 Jan 2025, 15:40
Official
 Hi Duncan,

Thank you for sharing your feedback. I’ve tried to contact you telephonically to discuss your concerns, but I was unfortunately unable to reach you.

Could you kindly respond to the email I’ve sent to advise when you would be available for a call?

Looking forward to hearing from you soon.

Kind regards,
Chanel 
Lekkeslaap.co.za
Lekkeslaap.co.za's reply07 Jan 2025, 12:08
Official
Hi Duncan,

Thank you for taking my call. I’m glad we could connect and reach a suitable solution to address your concerns.

Please don’t hesitate to reach out to me if you have any further questions or need assistance in the future.

Kind regards,
Chanel