Lekkeslaap bad experience

Extremely disappointing service from Lekkeslaap. Nothing lekker about my experience! We booked a holiday at Dundi Lodge before COVID and lockdown that I paid for in full. We extended the dates when the holiday was cancelled due to lockdown, excited to go the next year. Life and times are unexpected as we all know and my husband had to go in for an operation in Feb. When I requested a cancellation I was instructed to send documentation and did as I was told. I was sent another mail for more documentation. Lekkeslaap is trying everything to not payback my money. Don't ever pay lekkeslaap in full. Preferably use any other service provider for accommodation. There are many others. I wont ever use this company ever again!