MJ
Michael J
1 reviews | Active since Aug 2018
16 Oct 2019, 19:32
Lekkeslaap aan die slaap
I recently made a booking for long weekend. The house was filthy. I gave a negative review to the establishment and indicated that I am not happy with company as they should have idea of condition of establishments they advertise on their site. The owner apologised (no real excuse or remorse) but lekkeslaap didn't even bother to respond. They want you to book through them but take no responsibility if place is not what you expect - I travel regularly and never before wrote negative review even after having an attempted breakin in Langebaan (also booked through lekkeslaap).
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
17 Oct 2019, 07:45Good day Michael
Thank you for reaching out to us via HelloPeter. We do apologise for the experience you had at the accommodation. We have also send your feedback to the owner of the property to ensure that the problem is addressed. As per the owners feedback the cleaning company didn't clean the unit properly before your stay, this has however been taken up with the cleaning company to ensure something like this doesn't happen again in future.
I've asked your agent to also please get in touch with you to see how we can further remedy the matter.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter. We do apologise for the experience you had at the accommodation. We have also send your feedback to the owner of the property to ensure that the problem is addressed. As per the owners feedback the cleaning company didn't clean the unit properly before your stay, this has however been taken up with the cleaning company to ensure something like this doesn't happen again in future.
I've asked your agent to also please get in touch with you to see how we can further remedy the matter.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply17 Oct 2019, 07:45
Official
Good day Michael
Thank you for reaching out to us via HelloPeter. We do apologise for the experience you had at the accommodation. We have also send your feedback to the owner of the property to ensure that the problem is addressed. As per the owners feedback the cleaning company didn't clean the unit properly before your stay, this has however been taken up with the cleaning company to ensure something like this doesn't happen again in future.
I've asked your agent to also please get in touch with you to see how we can further remedy the matter.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter. We do apologise for the experience you had at the accommodation. We have also send your feedback to the owner of the property to ensure that the problem is addressed. As per the owners feedback the cleaning company didn't clean the unit properly before your stay, this has however been taken up with the cleaning company to ensure something like this doesn't happen again in future.
I've asked your agent to also please get in touch with you to see how we can further remedy the matter.
Kind Regards
Jurgens