1 reviews | Active since Jun 2016
Lekkerslaap not supporting the guest
Company: The Lakewood Hotel, Johannesburg
Title: Dirty room and soiled bedding – unacceptable for a paying guest
I booked a stay at The Lakewood Hotel (2 Vinton Road, Ormonde, Johannesburg) through a travel agent Lekkerslaap.co.za for 06/09/2026 to 11/09/2026. On arrival, the room I was given was dirty, with soiled bedding and linens that clearly had not been properly cleaned or changed. The room was dirty.
This is completely unacceptable for a hotel charging R3000.00 per night. I have photos of the room as proof, taken during my stay.
I have already contacted my travel agent Lekkerslaap.co.za to request a refund that they refuse to give back, and lodged a hygiene complaint with the City of Johannesburg's Environmental Health Department. I'm posting this here to warn other travellers, since the glowing reviews on booking sites do not reflect what I experienced.
Lekkerslaap is not taking any responsibility and they believe the Hotel not the guest that was there and had to spend the night.
Lorraine Joubert
Thank you for taking my call earlier and for giving us the opportunity to thoroughly investigate this matter.
We take reports of this nature extremely seriously and we are sorry that the accommodation did not meet the expected standard. We always want to ensure our guests receive the exact quality of accommodation they booked.
We are currently looking into the matter and will be in touch with you directly to discuss this further.
Warm regards,
Johane
Thank you for taking my call earlier and for giving us the opportunity to thoroughly investigate this matter.
We take reports of this nature extremely seriously and we are sorry that the accommodation did not meet the expected standard. We always want to ensure our guests receive the exact quality of accommodation they booked.
We are currently looking into the matter and will be in touch with you directly to discuss this further.
Warm regards,
Johane