Lekkerslaap name should change to the ****py sleep - poor service beyond

Made a booking, a day before I paid Lekkerslaap, I confirmed our booking and the availablitity. Lekkerslaap confirmed that the booking is still available. Just after a payment was made I received a phone call that the booking was double and we have lost our booking. Money will be paid back into my credit card and it was stopped. I was also informed to go to my bank and sort it our. No1: Lekkerslaap waisted my time over and over again. The bank said that the money can't be stopped, the money will have to go through into the account and then reversed. No2: Nobody takes responsibility for the double booking. No3: It is Des. and Covid and we have to make another booking and pay, but how can one make a booking if Lekkerslaap sits with your money or the "system".??? No4: The finance person can't talk to you as a client because she is to busy with ALL the cancelations. How long can a call take??? I need answers!! and not answers from the ground staff but from finance dept.

Lesson learned: do not make use of Lekkerslaap because lekker slaap is not lekker slaap - you are more than worried about your finances due to new booking and then also to get a place on last 99 minute.

Absolutely poor service! I will not recommend the service to anyone.