1 reviews | Active since Nov 2024
Lekkerslaap - bad service
I have booked and paid for accommodation through the LekkerSlaap website. This was done at just before 3pm on the day of booking. 18 January 2024. The deadline was 18:00 I sent proof of payment to LekkerSlaap. Only to receive a mail to say that my accommodation was given to someone else one else because I have not paid my deposit! I paid in full. I then resend proof of payment on the letterhead of the bank as the bank have sent to me. The reply was that they can only accept proof directly from the bank’s email. There is no such option AND they already have proof of payment on the banks letterhead. Lavender Guesthouse in Kroonstad will loose a customer, I don’t know in this economic climate if businesses can afford the poor service from their booking agents!
Thank you for reaching out to us. We are truly sorry to hear about your experience. We take pride in delivering exceptional service, and I regret that this was not your experience.
One of our friendly team leaders has attempted to contact you to discuss your concerns. Please feel free to respond to our email with a suitable time for us to reach out again.
Kind regards,
Johané
Thank you for reaching out to us. We are truly sorry to hear about your experience. We take pride in delivering exceptional service, and I regret that this was not your experience.
One of our friendly team leaders has attempted to contact you to discuss your concerns. Please feel free to respond to our email with a suitable time for us to reach out again.
Kind regards,
Johané
Thank you for reaching out to me. My accommodation is now secured.
Your damage control is excellent, but maybe the energy should be put into training your staff who write the emails to be more customer friendly. There is no need for sarcasm.
Thank you. In my eyes you have cleared your record.
Thank you for reaching out to me. My accommodation is now secured.
Your damage control is excellent, but maybe the energy should be put into training your staff who write the emails to be more customer friendly. There is no need for sarcasm.
Thank you. In my eyes you have cleared your record.