Lekkerslaap

This is the first time I have attempted to use Lekkerslaap to book accommodation and I was horribly disappointed by the service I received. I found a cottage, paid the deposit and then three days later was told by Sune that someone else had paid the deposit before me, they had failed to register my deposit payment. She offered to supply me with a list of other available accommodation in the area but every place I showed interest in I was told was already booked.....why did they send me these places?? I then phoned the office and spoke to one of the consultants who apologized profusely and promised to send me a list within 15 minutes..................24 hours later no list. I then phoned again and asked for my deposit back, to be paid into the credit card I had used, I was told that would now take 10 days, I had to furnish them with banking details and my problem to pay back into my credit card. For many many years I have made bookings through other companies, and never before had such unprofessional treatment. When I complained I was told they were busy!!!!! Seriously!!!! Too busy for a client????? I will never again use the services of Lekkerslaap, very disappointing.