LekkerAanDieSlaap

Absolute garbage experience with this company. LekkeSlaap? More like LekkeAanDieSlaap. We had a very bad experience with no water at our overnight accommodation we booked through them and although we acknowledge that the municipality shutting the water off, was out of the venue's control, not communicating with guests was a conscious decision. Not to mention that the owner blatantly **** by providing different feedback and contradicting herself every single time. Any person who has a reasonable comprehension capability could see the lies, yet LekkeSlaap refused to believe their customers. It might also be worth mentioning that this venue was no longer available on LekkeSlaap after they responded to my review. After numerous emails and phone calls they decided to give us a R300 voucher to placate us, even though we made it clear that we would like our money back. The reason they refuse to redund us? We used the facility. I have no idea where they thought we should go at 1am on a saturday morning after attending a wedding. To make the customer service even better, Tanya decided to call me 4 times in the span of < 2 minutes, as soon as I declined the call, she phoned again. This after we explained that I am unable to answer my phone during the day. Ironically, my husband was trying to reach her at that exact time and has left his cellphone number 5 times already. Eventually they agreed to a 50% refund as we refused the voucher, because we will not be making use of this absolute circus of a company. Communication seems to be an issue for LekkeSlaap.