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Francois B
1 reviews | Active since Dec 2019
17 Jul 2020, 14:49
Lekker Slaap Taking payments and bookings on places not open for business
Lekker Slaap used to be my go to site to book for my weekend brakes etc... But after the last issues, they will sadly never see my money again!
They are still taking bookings and payments, for places that are not open.
15 days and counting, and still no refund!
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Replies (1)
Lekkeslaap.co.za's replyOfficial
17 Jul 2020, 16:14Hi Francois
Thank you for reaching out to us.
I see the owners never blocked their calendars and you were able to make an instant booking, which had to be canceled as the property was unfortunately not open for business. We, unfortunately, have very limited control if an establishment doesn't inform us that they are not operational at the time.
Regarding your refund, I see that the CC payment was stopped from our side meaning the funds would be reversed back to your card within a few days. Please double-check on your statements to confirm if the funds have maybe already cleared, you would not have received an SMS from us or the bank that the funds were paid back into your account.
If, the funds are still not reflecting in your account, send us an email to *** and we will also follow up with our bank to see what is causing the delay.
Kind Regards
Jurgens
Thank you for reaching out to us.
I see the owners never blocked their calendars and you were able to make an instant booking, which had to be canceled as the property was unfortunately not open for business. We, unfortunately, have very limited control if an establishment doesn't inform us that they are not operational at the time.
Regarding your refund, I see that the CC payment was stopped from our side meaning the funds would be reversed back to your card within a few days. Please double-check on your statements to confirm if the funds have maybe already cleared, you would not have received an SMS from us or the bank that the funds were paid back into your account.
If, the funds are still not reflecting in your account, send us an email to *** and we will also follow up with our bank to see what is causing the delay.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply17 Jul 2020, 16:14
Official
Hi Francois
Thank you for reaching out to us.
I see the owners never blocked their calendars and you were able to make an instant booking, which had to be canceled as the property was unfortunately not open for business. We, unfortunately, have very limited control if an establishment doesn't inform us that they are not operational at the time.
Regarding your refund, I see that the CC payment was stopped from our side meaning the funds would be reversed back to your card within a few days. Please double-check on your statements to confirm if the funds have maybe already cleared, you would not have received an SMS from us or the bank that the funds were paid back into your account.
If, the funds are still not reflecting in your account, send us an email to *** and we will also follow up with our bank to see what is causing the delay.
Kind Regards
Jurgens
Thank you for reaching out to us.
I see the owners never blocked their calendars and you were able to make an instant booking, which had to be canceled as the property was unfortunately not open for business. We, unfortunately, have very limited control if an establishment doesn't inform us that they are not operational at the time.
Regarding your refund, I see that the CC payment was stopped from our side meaning the funds would be reversed back to your card within a few days. Please double-check on your statements to confirm if the funds have maybe already cleared, you would not have received an SMS from us or the bank that the funds were paid back into your account.
If, the funds are still not reflecting in your account, send us an email to *** and we will also follow up with our bank to see what is causing the delay.
Kind Regards
Jurgens