Lekker slaap not vetting it's establishments and refusal to refund for zero service received

We booked accommodation at LA Mercy Rooms, Durban, through Lekker slaap for 4 people for 02 July 2023. Upon arrival at the accommodation we were met by a man urinating on the pavement showing us the gate entrance where another was standing. We passed by unsure if it is the correct address, made a u-turn and we were met by a third man claiming to be the owner who verified his wife was also in the house. Entering the house we found more than the stipulated number of bedrooms, the website says 2 bedroom while the actual place had about 4 bedrooms from what we noticed. The tiles were broken and some were already removed. The walls were covered in crayon, dirty hand prints and fat marks. One of the bedrooms we were to occupy had no curtains facing what looked like someones washing on the line. The house was filthy. One child standing in the passage crying was pushed by the man claiming to be the owner into a bedroom (what looked like their bedroom) with another child. The bedroom looked it was occupied by a family - clothes and stuff laying on the bed. We refused to stay because of the filth and feeling unsafe. The owner claimed he only receives payment from Lekker slaap the day after and Lekker Slaap claims the owner will not repay and simply sent an apology. Surely businesses marketed on a website should be vetted and all other aspects verified.