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Daniel M
1 reviews | Active since Feb 2022
05 Feb 2022, 18:28
Lekker slaap let us down
********* saddening service! We booked 4 nights at Rivierzicht in Stilbaai and (as pensioners), were very excited to have found something within our price range. Booked and paid the deposit, received SMS from the owner stating that she was looking forward to hosting us etc etc… A few days later, we received notification of cancellation as somebody wanted to book a longer stay than ours. We were dropped like a hot potato and told they’d refund us and we could no longer use the accommodation. We will NEVER use LekkerSlaap again!
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Replies (1)Lekkeslaap.co.za's replyOfficial
08 Feb 2022, 08:09Hi Daniel
Thank you for reaching out to us via HelloPeter.
Our sincerest apologies for the experience. One of our team leaders should have already been in touch with you to address the situation. We have penalised the establishment for the cancellation and will monitor them closely to ensure that this doesn't happen again.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
Our sincerest apologies for the experience. One of our team leaders should have already been in touch with you to address the situation. We have penalised the establishment for the cancellation and will monitor them closely to ensure that this doesn't happen again.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply08 Feb 2022, 08:09
Official
Hi Daniel
Thank you for reaching out to us via HelloPeter.
Our sincerest apologies for the experience. One of our team leaders should have already been in touch with you to address the situation. We have penalised the establishment for the cancellation and will monitor them closely to ensure that this doesn't happen again.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
Our sincerest apologies for the experience. One of our team leaders should have already been in touch with you to address the situation. We have penalised the establishment for the cancellation and will monitor them closely to ensure that this doesn't happen again.
Kind Regards
Jurgens
