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Chantele R
1 reviews | Active since Feb 2022
13 Dec 2022, 08:51
Lekker slaap is a ****
I've checked prices and availability on one specific place received confirmation emails and when I want to make a payment I received an email confirmed the specific place isn't available. When phoning the owner of the specific place he confirmed the pricing is incorrect. Lekker slaap phoned me back and said thry can't get hold of the owner. And my response where but your pricing on your website is incorrect your mistake and now you lie to me the lady where so surprised that I know. And promise me to phone me back still now haven't received any call back. Its December they knew alot of people will book places so they make can make money. Lekker slaap is a ****. Book directly.
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Replies (2)
Lekkeslaap.co.za's replyOfficial
13 Dec 2022, 10:32Dear Chantele,
Thank you for reaching out to us. We apologize for the inconvenience caused by this situation.
You received two quotes for the same unit at the lodge, one quote was for 2 people and the other for 4 people. After confirming the quote for 2 people, the quote for 4 people was marked as unavailable, as it was for the same unit and can't be booked twice. After this, you spoke to the property directly and booked another unit for the extra requirements you had. We are not fami**** with the details of the additional unit, or if it is listed with us.
The agent was struggling to reach them telephonically, due to loadshedding it has been more challenging in some areas. An agent will give you a call to discuss the matter further.
Kind Regards,
Johané
Thank you for reaching out to us. We apologize for the inconvenience caused by this situation.
You received two quotes for the same unit at the lodge, one quote was for 2 people and the other for 4 people. After confirming the quote for 2 people, the quote for 4 people was marked as unavailable, as it was for the same unit and can't be booked twice. After this, you spoke to the property directly and booked another unit for the extra requirements you had. We are not fami**** with the details of the additional unit, or if it is listed with us.
The agent was struggling to reach them telephonically, due to loadshedding it has been more challenging in some areas. An agent will give you a call to discuss the matter further.
Kind Regards,
Johané
Lekkeslaap.co.za's reply13 Dec 2022, 10:32
Official
Dear Chantele,
Thank you for reaching out to us. We apologize for the inconvenience caused by this situation.
You received two quotes for the same unit at the lodge, one quote was for 2 people and the other for 4 people. After confirming the quote for 2 people, the quote for 4 people was marked as unavailable, as it was for the same unit and can't be booked twice. After this, you spoke to the property directly and booked another unit for the extra requirements you had. We are not fami**** with the details of the additional unit, or if it is listed with us.
The agent was struggling to reach them telephonically, due to loadshedding it has been more challenging in some areas. An agent will give you a call to discuss the matter further.
Kind Regards,
Johané
Thank you for reaching out to us. We apologize for the inconvenience caused by this situation.
You received two quotes for the same unit at the lodge, one quote was for 2 people and the other for 4 people. After confirming the quote for 2 people, the quote for 4 people was marked as unavailable, as it was for the same unit and can't be booked twice. After this, you spoke to the property directly and booked another unit for the extra requirements you had. We are not fami**** with the details of the additional unit, or if it is listed with us.
The agent was struggling to reach them telephonically, due to loadshedding it has been more challenging in some areas. An agent will give you a call to discuss the matter further.
Kind Regards,
Johané
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Chantele R's updateReviewer Update
13 Dec 2022, 11:11How do you have the same unit on your website according to you for 2 persons and 4 persons but it's actually only for 2 persons and you send me a confirmation for 4 persons on the unit for 4 persons. Your mistake. And how do you struggle to get hold of the owner but I made directly contact with the owner. Bull **** lekker slaap is ****
CR
Chantele R's update13 Dec 2022, 11:11
Reviewer Update
How do you have the same unit on your website according to you for 2 persons and 4 persons but it's actually only for 2 persons and you send me a confirmation for 4 persons on the unit for 4 persons. Your mistake. And how do you struggle to get hold of the owner but I made directly contact with the owner. Bull **** lekker slaap is ****