DT
Diandra T
1 reviews | Active since Dec 2020
04 Jul 2024, 10:24
Lekke Slaap
<div>I am very very unhappy with Lekke Slaap. We have booked and paid accommdation for December. Not once, not twice but thrice and they just cancel our booking, since January. They do not even give us a reason why. What is the use of their existence if they'll just cancel a booking!
I definitely WOULD NOT recommend any booking via Lekke Slaap. You will plan a trip far from home and they'll cancel your accommodation at minute 99!</div>
Helpful (0)
Replies (2)0
Replies (2)
Lekkeslaap.co.za's replyOfficial
04 Jul 2024, 13:41Dear Diandra,
Thank you for reaching out to us. I am very sorry for your experience, as this is not what we strive for. One of our team leaders will contact you soon to resolve the situation and discuss suitable solutions.
Kind regards,Johane
Thank you for reaching out to us. I am very sorry for your experience, as this is not what we strive for. One of our team leaders will contact you soon to resolve the situation and discuss suitable solutions.
Kind regards,Johane
Lekkeslaap.co.za's reply04 Jul 2024, 13:41
Official
Dear Diandra,
Thank you for reaching out to us. I am very sorry for your experience, as this is not what we strive for. One of our team leaders will contact you soon to resolve the situation and discuss suitable solutions.
Kind regards,Johane
Thank you for reaching out to us. I am very sorry for your experience, as this is not what we strive for. One of our team leaders will contact you soon to resolve the situation and discuss suitable solutions.
Kind regards,Johane
Lekkeslaap.co.za's replyOfficial
08 Jul 2024, 07:22Dear Diandra,
We have been in contact with the guest who booked the accommodation and have found a suitable solution for the unfortunate occurrence. We work closely with hosts to ensure that accommodation is available when confirming a booking. We regret that this host cancelled your booking, and we will address this internally to prevent it from happening again. We always strive for our guests to have the best possible experience when booking through us.
Kind Regards,
Johané
We have been in contact with the guest who booked the accommodation and have found a suitable solution for the unfortunate occurrence. We work closely with hosts to ensure that accommodation is available when confirming a booking. We regret that this host cancelled your booking, and we will address this internally to prevent it from happening again. We always strive for our guests to have the best possible experience when booking through us.
Kind Regards,
Johané
Lekkeslaap.co.za's reply08 Jul 2024, 07:22
Official
Dear Diandra,
We have been in contact with the guest who booked the accommodation and have found a suitable solution for the unfortunate occurrence. We work closely with hosts to ensure that accommodation is available when confirming a booking. We regret that this host cancelled your booking, and we will address this internally to prevent it from happening again. We always strive for our guests to have the best possible experience when booking through us.
Kind Regards,
Johané
We have been in contact with the guest who booked the accommodation and have found a suitable solution for the unfortunate occurrence. We work closely with hosts to ensure that accommodation is available when confirming a booking. We regret that this host cancelled your booking, and we will address this internally to prevent it from happening again. We always strive for our guests to have the best possible experience when booking through us.
Kind Regards,
Johané