DW
Davina William-Jones
1 reviews | Active since May 2021
01 Apr 2026, 10:03
I strongly advise against listing your property on LekkeSlaap
I strongly advise against listing your property on LekkeSlaap. Their backend system is unreliable. I entered correct details, but incorrect information was displayed on the listing, leading to booking errors. I was forced to refund guests and even pay additional compensation for accommodation elsewhere — despite the mistakes being on their side. This has happened multiple times. Guests have also claimed the unit was smaller than advertised, even though I provided accurate measurements, resulting in further refunds and losses. Most recently, guests falsely claimed there was blood on the sheets (with no evidence). LekkeSlaap refunded them without proper investigation and charged me again. The same guests took my keys, and I now have to replace locks at my own cost with no support. Overall, poor systems, unfair dispute handling, and repeated financial losses. I do not recommend listing with them.
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Replies (1)
Lekkeslaap.co.za's replyOfficial
01 Apr 2026, 12:06Hi Davina,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration this has caused.
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration this has caused.
We would, however, like to clarify how property information is managed on the platform. All listing details, including descriptions, are based on the information provided and captured by hosts during the listing process. In this case, the wording used (such as “spacious”) and the details displayed on your listing were derived directly from the information submitted. We always encourage hosts to carefully review their listings once activated to ensure that all information is accurate and aligned with guest expectations, as descriptive terms can sometimes be interpreted differently and may lead to dissatisfaction if expectations are not met.
In addition, we expect all hosts to uphold the standard of the property as advertised to ensure a consistent and positive guest experience.
Regarding the concerns raised about disputes and refunds, we would like to assure you that a thorough investigation was conducted in line with our processes, and that all outcomes were communicated with you accordingly. These decisions are not taken lightly and are based on the information available to us at the time.
With reference to the matter of the keys, we can confirm that you advised us that the keys were subsequently found. We also want to reiterate that we were more than willing to assist and support you in resolving this matter.
We understand that these situations can be challenging, and we remain committed to supporting both our hosts and guests in a fair and balanced manner. Should you wish to discuss any of these matters further, we would welcome the opportunity to engage with you directly.
Kind regards,
Johané
Kind regards,
Johané
Lekkeslaap.co.za's reply01 Apr 2026, 12:06
Official
Hi Davina,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration this has caused.
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration this has caused.
We would, however, like to clarify how property information is managed on the platform. All listing details, including descriptions, are based on the information provided and captured by hosts during the listing process. In this case, the wording used (such as “spacious”) and the details displayed on your listing were derived directly from the information submitted. We always encourage hosts to carefully review their listings once activated to ensure that all information is accurate and aligned with guest expectations, as descriptive terms can sometimes be interpreted differently and may lead to dissatisfaction if expectations are not met.
In addition, we expect all hosts to uphold the standard of the property as advertised to ensure a consistent and positive guest experience.
Regarding the concerns raised about disputes and refunds, we would like to assure you that a thorough investigation was conducted in line with our processes, and that all outcomes were communicated with you accordingly. These decisions are not taken lightly and are based on the information available to us at the time.
With reference to the matter of the keys, we can confirm that you advised us that the keys were subsequently found. We also want to reiterate that we were more than willing to assist and support you in resolving this matter.
We understand that these situations can be challenging, and we remain committed to supporting both our hosts and guests in a fair and balanced manner. Should you wish to discuss any of these matters further, we would welcome the opportunity to engage with you directly.
Kind regards,
Johané
Kind regards,
Johané