EQ
Elanza Q

1 reviews | Active since Jul 2011

03 Jan 2020, 18:21

Holiday Cut Short due to Lekkerslaap

Our much long awaited week holiday was cut short 4 days before we had to leave.

Much apologies where made, and alternative accommodation was done. But in the end, it was due to lekkerslaap knowing about the problem since 3 December. The owner of our accommodation phoned them on the 3rd to explain double booking. But LekkerSlaap lacked to call us in time, and only called 4 days before we had to depart on our well planned vacation to inform us of the accommodation problem. Although we received our days lost money back, that does int cover the fact that we were ****** of a well spent holiday.

I there for blame LekkerSlaap 100% for there lack of information, trying to cover up there behinds. And blaming the poor Owner of our resort for there mistake.

I will never ever use LekkerSlaap again!! And will rather use alternative means to book my holidays or weekend away by calling the resorts in person.

0
Replies (1)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply06 Jan 2020, 15:52
Official
Good day Elanza

Thank you for reaching out to us on HelloPeter. I greatly  apologise for your experience. We pride ourselves on providing a wonderful service and booking experience to the tens of thousands of people who use our service each year. I will be investigating the matter and I will be in touch with you during the course of the week to see how we can remedy the situation 

Kind Regards
Jurgens