AR
Anina R
1 reviews | Active since Jul 2025
09 Mar 2026, 15:40
Guesthouse owners please skip this one!
Guesthouse owners please skip this one, they are only after your money and don't give a damn! Can the CEO of this company please explain to his employees that their salaries is not paid by the paying guests, but by die guesthouse owners that give up 15% +VAT. Before asking questions they thread you with deactivation.
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Lekkeslaap.co.za's replyOfficial
09 Mar 2026, 17:33Dear Anina,
Thank you for taking my call and for discussing your concerns with me.
During our conversation, you explained that the booking offer took place on a Sunday and that you needed to urgently speak to the guest, which is why you attempted to share your contact number. I completely understand that you were trying to assist the guest as quickly as possible.
I would also like to apologise if the wording in our previous communication came across as harsh. The intention was simply to explain our standard procedures and the importance of keeping communication and bookings on the website until a booking has been confirmed. This process is in place to protect both guests and hosts, and to ensure that bookings are handled securely through the website.
I also mentioned that our support team is available 7 days a week until midnight, and hosts are always welcome to contact our call centre if they require urgent assistance with a guest enquiry. Our team will gladly step in to assist while ensuring that the correct booking procedures are followed.
Thank you again for taking the time to speak with me. I appreciate the opportunity to clarify the situation.
Kind regards,Chanel
Thank you for taking my call and for discussing your concerns with me.
During our conversation, you explained that the booking offer took place on a Sunday and that you needed to urgently speak to the guest, which is why you attempted to share your contact number. I completely understand that you were trying to assist the guest as quickly as possible.
I would also like to apologise if the wording in our previous communication came across as harsh. The intention was simply to explain our standard procedures and the importance of keeping communication and bookings on the website until a booking has been confirmed. This process is in place to protect both guests and hosts, and to ensure that bookings are handled securely through the website.
I also mentioned that our support team is available 7 days a week until midnight, and hosts are always welcome to contact our call centre if they require urgent assistance with a guest enquiry. Our team will gladly step in to assist while ensuring that the correct booking procedures are followed.
Thank you again for taking the time to speak with me. I appreciate the opportunity to clarify the situation.
Kind regards,Chanel
Lekkeslaap.co.za's reply09 Mar 2026, 17:33
Official
Dear Anina,
Thank you for taking my call and for discussing your concerns with me.
During our conversation, you explained that the booking offer took place on a Sunday and that you needed to urgently speak to the guest, which is why you attempted to share your contact number. I completely understand that you were trying to assist the guest as quickly as possible.
I would also like to apologise if the wording in our previous communication came across as harsh. The intention was simply to explain our standard procedures and the importance of keeping communication and bookings on the website until a booking has been confirmed. This process is in place to protect both guests and hosts, and to ensure that bookings are handled securely through the website.
I also mentioned that our support team is available 7 days a week until midnight, and hosts are always welcome to contact our call centre if they require urgent assistance with a guest enquiry. Our team will gladly step in to assist while ensuring that the correct booking procedures are followed.
Thank you again for taking the time to speak with me. I appreciate the opportunity to clarify the situation.
Kind regards,Chanel
Thank you for taking my call and for discussing your concerns with me.
During our conversation, you explained that the booking offer took place on a Sunday and that you needed to urgently speak to the guest, which is why you attempted to share your contact number. I completely understand that you were trying to assist the guest as quickly as possible.
I would also like to apologise if the wording in our previous communication came across as harsh. The intention was simply to explain our standard procedures and the importance of keeping communication and bookings on the website until a booking has been confirmed. This process is in place to protect both guests and hosts, and to ensure that bookings are handled securely through the website.
I also mentioned that our support team is available 7 days a week until midnight, and hosts are always welcome to contact our call centre if they require urgent assistance with a guest enquiry. Our team will gladly step in to assist while ensuring that the correct booking procedures are followed.
Thank you again for taking the time to speak with me. I appreciate the opportunity to clarify the situation.
Kind regards,Chanel