False Adverti*****t

Unfortunately, I made a mistake of booking accommodation for my holiday in Mpumalanga through Lekkeslaap.

I booked accommodation at Gunyatoo Trout Farm which on their site was located in Sabie. However, only to find out upon traveling to the aforesaid destination that Gunyatoo was situated 24kms OUTSIDE OF SABIE, and then another 3.8kms of traveling on a ********** gravel road. Now, be advised that the booking was made through Lekkeslaap AND NOT WITH GUNYATOO. Since logging a complaint with Lekkeslaap, Lekkeslaap has not been taking any responsibility and trying to blame Gunyatoo. Lekkeslaap reflected the following directions to Gunyatoo: Sluit by die R37 aan en ry 26,1 km; - Draai links op die R539 en ry 600 m; - Draai regs en ry 16,1 km; - Draai regs en ry 900 m; - Gunyatoo Trout Farm & Guest Lodge sal aan die linkerkant wees. NO COMMUNICATION/NOTE OF THE TAUNTING GRAVEL ROAD!!!!! If fact, none of their directions makes sense. Further, Lekkeslaap’s adverti*****t also noted that Wifi was available, yet again false adverti*****t. Then I made the mistake of logging a complaint with Lekkaslaap which was a complete waist of time and only to be insulted by their solution. After countless emails sent back and forth this is what the complaint resulted in: 1. Lekkaslaap could simply not grasp that they were at fault seeing that the BOOKING WAS MADE THROUGH THEM. Come on Lekkaslaap – 1 +1 = 2.

2. They then tried to inform me that Gunyatoo did send an email on the 17th of October with the correct directions – we left on the 19th of October 2022, and the booking was confirmed and paid for on 07.09.2022 – ok let’s try to put the blame on Gunyatoo for a sec. Why did they wait so long to send us the directions, in fact I did not even see the directions because who thought they would only communicate this information two days prior to travelling – my suspicion is however because Gunyatoo’s cancellation and refund policy is also despicable, I would have lost my whole deposit should I have cancelled. Oh and let me not forget, now Lekkeslaap noted if I only contacted them the day I received the email from Gunyatoo, they could have made a plan. Come on guys, are we obliged to check our emails on a daily basis because we were expecting that we would get a rotten deal from Lekkaslaap – why was the email not sent to me on the day I paid my deposit????

3. Further, and this is the part that frustrated me the most, Lekkeslaap – Margaretha Kasner - informed me that Gunyatoo and Lekkeslaap are happy to provide me with a 30% discount on my next booking at Gunyatoo Trout Farm and Lodge. Which planet are you from???? Are you for reall????? Did you not read and grasp my email sent to you???? I don’t want to see Gunyatoo ever in my life again. and yes, at least one admission in this email was that Lekkeslaap now updated their details, acknowledging that the directions on their website was false. In conclusion I donated my 30% discount to Margaretha Kasner from Lekkaslaap, which will give her an opportunity to visit Gunyatoo and ensure that correct communication and facts reflect on their site. The accommodation itself was beautiful, but that was about it. Throughout this whole process, the only thing Lekkeslaap tried to do was to shift the blame. I MADE THE BOOKING THROUGH LEKKESLAAP AND I DON’T CARE WHAT DEBBIE SAYS, LEKKESLAAP SHOULD HAVE PROVIDED TRUTHFUL AND ACCURATE INFORMATION ON THEIR SITE AND TAKEN RESPONSIBILITY. If I wanted to deal with Gunyatoo directly, I could have, seeing that they do have their own website, and then again, only if I did, this would have never happened, simply not my cup of tea.

THANK YOU LEKKESLAAP FOR: 1. Ripping me off of R3590.00 - I would have never opted for Gunyatoo if it was not for your false adverti*****t. 2. INSULTING MY INTELLEGENCE BY OFFERING ME 30% DISCOUNT ON MY NEXT VISIT TO GUNYATOO. This was really insulting. I am not desperate, I only wanted what I paid for. This is about the principle of the matter. 3. Spoiling my vacation.

Lekkeslaap was unprofessional in their dealings, would not accept responsibility and showed no empathy. Just “we apologise” “we apologise” “we apologise” “we apologise” “we apologise”, which was obviously not sincere !!!! Will surely not recommend Lekkaslaap to anyone. *****ens Lekkeslaap, slaap maar lekke verde neh.