AC
Adrian C

1 reviews | Active since Jan 2024

29 Jan 2024, 14:18

False advertising poor customer service

I booked at bush dream mabalingwe through LekkeSlaap anticipating a good peaceful Christmas holiday. Man disappointment and disgust is an understatement. Firstly the place bush dream was extremely filthy and run down. There were dangerous electricity connections. The roof was leaking. The pictures advertised by LekkeSlaap on their website purposely exclude the all this. Which is false advertising on their part. Secondly on trying to get my issue resolved by Lance Gordon who works at LekkeSlaap I have been given excuse upon excuse saying they will do something about it but now its a month later and no result. Shame on you for Firstly falsely advertising a place and then having extremely poor customer service you just don't care as long as you've got your money. This is a **** I will recommend Noone use them

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Replies (1)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply30 Jan 2024, 06:54
Official
Dear Adrian,

Thank you for reaching out and for taking my call yesterday.

It is always important to us that our guests have a comfortable and enjoyable stay, and I am sorry that this was not your experience. This matter should have been resolved when you initially contacted us, and we apologize that this is not the case. As discussed, we are currently investigating, and I will provide you with feedback this morning.

Once again, thank you for taking the time to bring this to our attention.

Kind Regards,
Johané