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KV
Kobus V

1 reviews | Active since Sept 2024

16 Aug 2025, 16:50

FALSE ADVERTISING

Advertising accommodation in the kruger park, when its very far from it. False advertising at its best. Would never use this company again.

0
Replies (3)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply16 Aug 2025, 17:39
Official
Dear Kobus, 

Thank you for getting in touch.

We are truly sorry to hear of your disappointment.

Please be assured that a team leader will be in contact with you shortly to discuss the matter further and address your concerns directly.

Kind regards,
Nicole
KV
Kobus V's update18 Aug 2025, 21:23
Reviewer Update
Thank you so much Lekkeslaap for your feedback and rapid response regarding my stay.

Due to false advertising I am sorry that it had to be reflected on your company.

Your rapid response and understanding is highly appreciated.

I can honestly say that it would be worth it to book through this company again.

5 Stars for Lekkeslaap for customer complaints.

Thank you.

Lekkeslaap.co.za
Lekkeslaap.co.za's reply19 Aug 2025, 07:21
Official
Dear Kobus, 

Thank you for your thoughtful feedback. We're truly sorry to hear about the initial concerns you experienced, and we appreciate your honesty in bringing them to our attention.

While we're disappointed that the issue impacted your stay, we're grateful for the opportunity to respond swiftly and provide support. It's encouraging to know that, despite this, you'd still consider booking through us again.

Thank you once again for your kind words and the 5-star rating for our customer service — it means a lot to our team.

Warm regards, 
Nicole