1 reviews | Active since May 2020
EXCUSES ALL THEY ARE GOOD FOR
I BOOKED ACCOMODATION THROUGH LEKKE SLAAP AT THE UPPER DECK IN MUIZENBERG FOR MY JULY HOLIDAY. MY REF NUMBER LS-3CRCKT
MY BOOKING WAS CANCELLED WHEN THE LOCKDOWN WAS EXTENDED. SINCE THEN I HAVE HAD EXCUSE AFTER EXCUSE ABOUT MY DEPOSIT. THE AGENT CLAUDETTE SENT ME A MAIL STATING THAT MY DEPOSIT WOULD BE PAID BY THE END OF APRIL 2020.
NEEDLES TO SAY I STILL HAVE NOT RECEIVED MY DEPOSIT EVEN THOUGH I CANCELLED MORE THAN A MONTH IN ADVANCE.
ALL I AM GETTING CURRENTLY IS EXCUSE AFTER EXCUSE SO IT HAS BEEN DECIDED THAT I WILL NEVER AGAIN WORK THROUGH LEKKE SLAAP AND I WILL ALSO TELL ALL MY FRIENDS AND FAMILY THAT THE SERVICE YOU RECEIVE IS REALLY NOT GOOD.
I AM VERY DISAPOINTED IN THE SERVICES AS I HAVE DONE BOOKINGS VIA LEKKE SLAAP IN THE PAST BUT THIS WAS THE LAST TIME FOR SURE.
PATHETIC PATHETIC PATHETIC
Thank you for reaching out to us via HelloPeter.
I do apologise that your refund has taken much longer than normal. We are processing hundreds of refunds daily which has caused a bit of a delay, I do apologise for this. Claudette has asked that your refund be prioritised and it should be on paid to you during the day.
She will be in touch with you to confirm this as well
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
I do apologise that your refund has taken much longer than normal. We are processing hundreds of refunds daily which has caused a bit of a delay, I do apologise for this. Claudette has asked that your refund be prioritised and it should be on paid to you during the day.
She will be in touch with you to confirm this as well
Kind Regards
Jurgens