1 reviews | Active since Jan 2021
Eagle Inn Accommodation, sea view Durban
What can one do any Advise would be great.
i book accommodation via lekkeslaap in February 2022 for December 2022. i have made it clear what unit i want and paid the deposit in February already. 2 days ago i received an email saying that i can not be accommodated in the main house unit as this is not suitable for my famliy? I've paid for this accommodation, i received a breakdown of payment confirming the unit i will be taking and also confirming payment. And only now i receive an email telling me they can not accommodate me i should take the smaller unit as they want to accommodate larger family? that has nothing to do with me as i already paid for my stay. i am absolutely beyond upset as i have already paid for a few things that my family and i will be doing that side and now we are technically being put out of our accommodation with no choice what so ever and being placed in a unit that is small. i am disgusted with all of this .
Thank you for your feedback. I am truly sorry for your bad experience. I can assure you that we are looking into the matter and will deal with it accordingly. Your agent will be in contact with you shortly.
Kind Regards,
Johané
Thank you for your feedback. I am truly sorry for your bad experience. I can assure you that we are looking into the matter and will deal with it accordingly. Your agent will be in contact with you shortly.
Kind Regards,
Johané
