AO
Aqeel O
1 reviews | Active since Sept 2022
14 Nov 2025, 15:17
Double payment
Be careful of duplicate payments. There's very bad communication between this agent and their own vendors. Both request for payments and I ended up double paying. I must now wait for a refund,make sure you manage these people because they can't manage themselves.
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Replies (1)
Lekkeslaap.co.za's replyOfficial
14 Nov 2025, 16:51Dear Aqeel,
Thank you for sharing your feedback, and I’m truly sorry for the inconvenience this situation has caused.
As discussed telephonically, when you initially made the booking, your balance payment was set to be deducted automatically. This automatic deduction was scheduled for today. We also sent you a reminder beforehand to ensure you were aware that the payment would be processed. Had you contacted us, we could have stopped the automation, or you could have done so from your side as well.
Your bank details have been received, and we will ensure the refund is processed as soon as possible. Thank you for your patience and understanding.
We genuinely appreciate your feedback, as we are continually looking for ways to improve our service. Should you need any further assistance, we’re here to help.
Kind regards,
Nicole
Kind regards,
Nicole
Lekkeslaap.co.za's reply14 Nov 2025, 16:51
Official
Dear Aqeel,
Thank you for sharing your feedback, and I’m truly sorry for the inconvenience this situation has caused.
As discussed telephonically, when you initially made the booking, your balance payment was set to be deducted automatically. This automatic deduction was scheduled for today. We also sent you a reminder beforehand to ensure you were aware that the payment would be processed. Had you contacted us, we could have stopped the automation, or you could have done so from your side as well.
Your bank details have been received, and we will ensure the refund is processed as soon as possible. Thank you for your patience and understanding.
We genuinely appreciate your feedback, as we are continually looking for ways to improve our service. Should you need any further assistance, we’re here to help.
Kind regards,
Nicole
Kind regards,
Nicole