Double Booking and Refund

I found accommodation which I wished to book, and requested reservation. The agent was very friendly and correspondence was also really quick. After paying the deposit I was contacted and the accommodation had been double booked. Neither of the two suggested replacement properties where available and I subsequently requested a refund. I am still waiting for these funds to be reversed. I am disappointed in the fact that lekke slaap allocated a booking whilst it wasn't available and further took my funds and is still to return them.