1 reviews | Active since Apr 2011
Done
we have made bookings through the above company.After the message froM the president we had to cancel our plans.We did the cancelation on last week Monday.Every day we called ant were told we will be refund.On Friday they said that this Monday we will receive a immediate payment which til now has not yet reflected.Every time we call we speak to a different agent and no feedback all has the same feedback.I feel that the company should make provision.Not let the client call them daily and speak to every agent and explain the situation then get some feedback.Lekkaslp says we must wait until the guest house refunds them then they will refund us.How long will this take there is no suretiy.For the future rather do your own bookings and have valid references.instead of an agent and you stuck in the middle.They do not have any customer service. Please send your team for training
Thank you for reaching out to us on HelloPeter.
I do apologise that the refund process is taking longer than normal, this is unfortunately due to the large amounts of cancellations we are receiving. We usually process all refunds within 7 working days.
I will make contact with you directly to see what we can do to speed up the matter.
Kind Regards
Jurgens
Thank you for reaching out to us on HelloPeter.
I do apologise that the refund process is taking longer than normal, this is unfortunately due to the large amounts of cancellations we are receiving. We usually process all refunds within 7 working days.
I will make contact with you directly to see what we can do to speed up the matter.
Kind Regards
Jurgens
