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Markus O
1 reviews | Active since Jul 2017
04 Jan 2021, 08:32
Do not lekkeslaap
Made a booking and had to cancel due to the lockdown. Their policy states that should lockdown measures prevent you from fulfilling your booking and you cancelled, you then will get your money back 100%. Have been in contact with them since the cancelation and every time they willingly ignore the issue. I would suggest to rather reconsider booking through lekkeslaap as they now seem *************.
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Replies (3)
Lekkeslaap.co.za's replyOfficial
04 Jan 2021, 08:36Hi Markus,
Thank you for reaching out to us on Hellopeter, as there are currently no travel restrictions in place, the establishment's normal cancellation policy will take effect.
If there are any other circumstances preventing you from making use of the accommodation, please send this through to us so we can discuss them with the owner to see if they are willing to give a larger percentage as a refund.
Kind Regards
Jurgens
Thank you for reaching out to us on Hellopeter, as there are currently no travel restrictions in place, the establishment's normal cancellation policy will take effect.
If there are any other circumstances preventing you from making use of the accommodation, please send this through to us so we can discuss them with the owner to see if they are willing to give a larger percentage as a refund.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply04 Jan 2021, 08:36
Official
Hi Markus,
Thank you for reaching out to us on Hellopeter, as there are currently no travel restrictions in place, the establishment's normal cancellation policy will take effect.
If there are any other circumstances preventing you from making use of the accommodation, please send this through to us so we can discuss them with the owner to see if they are willing to give a larger percentage as a refund.
Kind Regards
Jurgens
Thank you for reaching out to us on Hellopeter, as there are currently no travel restrictions in place, the establishment's normal cancellation policy will take effect.
If there are any other circumstances preventing you from making use of the accommodation, please send this through to us so we can discuss them with the owner to see if they are willing to give a larger percentage as a refund.
Kind Regards
Jurgens
MO
Markus O's updateReviewer Update
04 Jan 2021, 12:49Yes there are, considering that we wanted to visit family and wanted to travel the Overberg district which is now a hotspot. Now we can't because we have to stay indoors ( which I can do at my house). Secondly, family members which we would have visited informed us that they have tested positive for covid19. I cant ask to postpone the accomadation as firstly you can not guarantee when it will be open and secondly if we can get leave, you can not guarantee available accomadation. I feel that these circumstances is out of my control but I am the one losing at the end of the day. If this is the way that business is done, then this will be the last time that I would do business with lekkeslaap or recommend anybody to use your platform.
MO
Markus O's update04 Jan 2021, 12:49
Reviewer Update
Yes there are, considering that we wanted to visit family and wanted to travel the Overberg district which is now a hotspot. Now we can't because we have to stay indoors ( which I can do at my house). Secondly, family members which we would have visited informed us that they have tested positive for covid19. I cant ask to postpone the accomadation as firstly you can not guarantee when it will be open and secondly if we can get leave, you can not guarantee available accomadation. I feel that these circumstances is out of my control but I am the one losing at the end of the day. If this is the way that business is done, then this will be the last time that I would do business with lekkeslaap or recommend anybody to use your platform.
MO
Markus O's updateReviewer Update
10 Jan 2021, 11:46Still waiting for any feedback.
MO
Markus O's update10 Jan 2021, 11:46
Reviewer Update
Still waiting for any feedback.