AG
Ambretha G
1 reviews | Active since Aug 2014
15 Jul 2022, 16:37
Dissapointed Service and Unhelpful advice
I had accomodation which I booked however due to covid had to postpone my bookings. I was charged every time I postponed a fee of R500.00. Not only is some of the staff unfriendly and unhelpful.I was so confused as I had to deal with the agents directly they could not assist me. This caused so much confusion and frustration on my part since I made my booking directly with them.I will never be using your services again.... Dissappointed.
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
18 Jul 2022, 08:08Dear Ambretha,
Thank you for reaching out to us.
We are terribly sorry for the inconvenience caused. Our guests are important to us and your satisfaction is our first priority, we are sorry you did not experience it this way. Your agent will be in contact with you shortly to explain the process.
Kind Regards,
Johané Van Eeden
Thank you for reaching out to us.
We are terribly sorry for the inconvenience caused. Our guests are important to us and your satisfaction is our first priority, we are sorry you did not experience it this way. Your agent will be in contact with you shortly to explain the process.
Kind Regards,
Johané Van Eeden
Lekkeslaap.co.za's reply18 Jul 2022, 08:08
Official
Dear Ambretha,
Thank you for reaching out to us.
We are terribly sorry for the inconvenience caused. Our guests are important to us and your satisfaction is our first priority, we are sorry you did not experience it this way. Your agent will be in contact with you shortly to explain the process.
Kind Regards,
Johané Van Eeden
Thank you for reaching out to us.
We are terribly sorry for the inconvenience caused. Our guests are important to us and your satisfaction is our first priority, we are sorry you did not experience it this way. Your agent will be in contact with you shortly to explain the process.
Kind Regards,
Johané Van Eeden