AO
Allister O
1 reviews | Active since Dec 2024
23 Dec 2024, 15:25
Disappointment - 3 Windsor road, west beach. Cape Town
We made a booking on the 16th of December for the weekend of the 27,28,29 December, we paid in full, everything was confirmed. And today the 23rd of December we received a email to say that the owners of the house. will be using it on the days that we booked, we got offered a alternative rundown accommodation. We are done with lekker slaap. so to avoid disappoint stay away from lekker slaap and 3 Windsor road, west beach,you'll make arrangements and the owners might just decide they want to stay there on your booked days. Clearly they don't know how a business work. The owners can remove their accommodation from the web site, because they will definitely not be receiving Bussiness going forward.
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Lekkeslaap.co.za's replyOfficial
24 Dec 2024, 09:10Dear Allister,
Thank you for bringing this to our attention. We deeply regret the inconvenience and disappointment you’ve experienced with your recent booking. It’s truly disheartening to hear about the last-minute cancellation and the impact it has had on your holiday plans.
The host’s decision to cancel was unexpected, and we are taking immediate steps to address this matter to prevent it from happening in the future.
We’ve been trying to reach you to offer a suitable alternative and make amends, as your satisfaction is our top priority. We’ve sent messages and would greatly appreciate the opportunity to discuss the options available to ensure your holiday is as enjoyable as possible.
Once again, we sincerely apologize for this experience. Please don’t hesitate to get in touch so we can work towards a resolution.
Kind regards,
Johané
Johané
Lekkeslaap.co.za's reply24 Dec 2024, 09:10
Official
Dear Allister,
Thank you for bringing this to our attention. We deeply regret the inconvenience and disappointment you’ve experienced with your recent booking. It’s truly disheartening to hear about the last-minute cancellation and the impact it has had on your holiday plans.
The host’s decision to cancel was unexpected, and we are taking immediate steps to address this matter to prevent it from happening in the future.
We’ve been trying to reach you to offer a suitable alternative and make amends, as your satisfaction is our top priority. We’ve sent messages and would greatly appreciate the opportunity to discuss the options available to ensure your holiday is as enjoyable as possible.
Once again, we sincerely apologize for this experience. Please don’t hesitate to get in touch so we can work towards a resolution.
Kind regards,
Johané
Johané