Disappointing service

Coming from being a former, well performing travelagent for many years I thought it wise to make use of Lekkeslaap.co.za My husband and I with our two babies were planning on going to Thabazimbi last weekend and we needed accommodation for two nights. I did have a look on Lekkeslaap’s website and found a few places I thought might be suitable. But being a mom with a toddler and a baby I didnt have much time to do the research myself. Therefore I picked up the phone and contacted Lekkeslaap’s callcentre for assistance. I have to add that because of their adverti*****t on Grootfm every now and then I really got the impression that good service is minimum standard coming from them.

A lady called, Riana answered the phone. I explained to her that my only specification is that I need a property that will offer me two rooms seeing that my eldest sleeps through the night but my youngest will wake him if we had to all share a room. She didnt even listen. After already giving her my name and my destination and all relevant detail she still asked me everything all over again!! Wasting my time. Where I worked we were so focused on listening to and qualifying the client so that the client never have to repeat him or herself ever.

I got the impression that Riana just wanted to get this call over and done with. She wanted to end the conversation when I asked her but does she know where in Thabazimbi I need to stay and how will I know what she can find seeing that we needed the place for the following day. All that she answered was that I will receive an email and sms as she contacts the properties. And then she hung up the phone.

I was so dumbstruck at her attitude and the way she wanted to do business. Because I didnt have any time to waste I again went onto Lekkeslaap’s website and searched until I could find a property I can contact direct without making use of Lekkeslaap. The owner of this specific property was so kind and helpful and gave me exactly what I needed and charged me even less. That took me not even 10 minutes to do on my own with my 5month old on my hip.

Up and until today which is 8 dats later have I received not even one sms nor an email saying that Riana is trying to find me my perfect location.

Total and utter disappointment!! Never will I book with Lekkeslaap again nor will I recommend them to anyone!!