1 reviews | Active since Apr 2020
Disappointed in the service received
Very disappointed with the service received till now with regards to cancellation.
I am a client of yours for 8 years already and will not be using Lekkeslaap again.
Should the normal Cancellation policy be app**** during this corona virus period?
Unfortunately with the total uncer*****y regarding the covid virus & the fact that we are not able to give a possible future postponement dates because I am 25 weeks pregnant and a high risk to travel, We have no option but to cancel all our bookings for our May accommodation. I am being forced to provide future dates by Liesl Terblanche after trying to cancell since 23 March already (1.5 months before the date of our booking). I do however feel this is totally out of our control and therefore the normal cancellation policy for each establishment should not apply as the country is in a state of emergency.
I believe this to be an out of the ordinary case and therefore the normal cancellation policy should not apply in this case with the virus issue at hand.
R2370 deposit is paid and this money is now needed for necessities as there is no other income at the moment. We will not be able to pay the outstanding balance requested to be paid 2nd of May for a holiday that will not be possible and therefore lose the deposit anyways. I therefore request for a refund.
Thank you for reaching out to us and bringing this situation to our attention.
I want to confirm that the standard cancellation policy, unfortunately, applies if the booking is out of the lockdown period. We will reach out to the owner of the property once again and see if we can perhaps persuade them to waiver their cancellation policy. I also want to confirm that if lockdown is extended over your booking dates, we will waive the cancellation policy.
I've asked Liesl to give you feedback once we've discussed the matter with the owner again and to see if there are other options we have available to us to resolve the situation.
Kind Regards
Jurgens
Thank you for reaching out to us and bringing this situation to our attention.
I want to confirm that the standard cancellation policy, unfortunately, applies if the booking is out of the lockdown period. We will reach out to the owner of the property once again and see if we can perhaps persuade them to waiver their cancellation policy. I also want to confirm that if lockdown is extended over your booking dates, we will waive the cancellation policy.
I've asked Liesl to give you feedback once we've discussed the matter with the owner again and to see if there are other options we have available to us to resolve the situation.
Kind Regards
Jurgens