GV
Gadija V
1 reviews | Active since Jul 2024
16 Jul 2024, 20:15
Disappointed Client
Today I received a call from the booking agent Jeremise Jansen, she advised me that my booking I made on the 5th July 2024 for a place in Mossel Bay for the 29th to 31st December 2024 has been double booked, bare in mind my booking and payment went through. I asked her why are they only calling me now after 2weeks and why are they not canceling the other booking, as mine was confirmed, she apologized and advised they've found a replacement for me and she would email me the details, which I received (place was not what I wanted), I've requested a refund, which I've received but I'm absolutely disappointed with Lekker Slaap, as this was my first time booking and I've only heard good reviews.
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Replies (3)0
Replies (3)
Lekkeslaap.co.za's replyOfficial
17 Jul 2024, 12:34Dear Gadija,
Thank you for reaching out to us. Unfortunately, the host received a private booking, and the calendar was not updated correctly. We are addressing this internally to prevent a recurrence. We understand that this does not change your experience, and we always strive to deliver the best possible service.
We have been in contact with you to find the best possible solution for this unfortunate situation, and we hope to resolve this as soon as possible.
Kind Regards,
Johané
Kind Regards,
Johané
Lekkeslaap.co.za's reply17 Jul 2024, 12:34
Official
Dear Gadija,
Thank you for reaching out to us. Unfortunately, the host received a private booking, and the calendar was not updated correctly. We are addressing this internally to prevent a recurrence. We understand that this does not change your experience, and we always strive to deliver the best possible service.
We have been in contact with you to find the best possible solution for this unfortunate situation, and we hope to resolve this as soon as possible.
Kind Regards,
Johané
Kind Regards,
Johané
Lekkeslaap.co.za's replyOfficial
18 Jul 2024, 12:13Dear Gadija,
I am pleased that we could assist you with a suitable alternative so that you can proceed with your planned holiday. Once again, we are very sorry for your experience. We trust that your next encounter will be seamless.
Kind Regards,
Johané
Johané
Lekkeslaap.co.za's reply18 Jul 2024, 12:13
Official
Dear Gadija,
I am pleased that we could assist you with a suitable alternative so that you can proceed with your planned holiday. Once again, we are very sorry for your experience. We trust that your next encounter will be seamless.
Kind Regards,
Johané
Johané
GV
Gadija V's updateReviewer Update
18 Jul 2024, 12:18Thank you so much Lisa from Lekker Slaap for going that extra mile to make sure we have the best planned December holiday.
GV
Gadija V's update18 Jul 2024, 12:18
Reviewer Update
Thank you so much Lisa from Lekker Slaap for going that extra mile to make sure we have the best planned December holiday.