NM
Neo M
1 reviews | Active since Apr 2019
23 Feb 2024, 11:45
Difficult to use
I honestly am not sure if it's just me or has everyone experienced it. Compared to Agoda and Booking.com, booking on Lekkleslaap is a whole entire mission. It takes hours for them to confirm your booking first and foremost, secondly, most of the places don't come with breakfast, but the exact same accommodation has breakfast provided within the price on say Agoda...
Lekkeslaap needs to make their booking process a whole load easier for the consumer. Its a nightmare to book on that website
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
23 Feb 2024, 18:23Hi Neo,
Thank you for reaching out to us. We are sorry that you did not have a good experience using our site. Our goal is for guests to have an easy and convenient experience.
We have an instant booking option on our site, which allows you to book and confirm instantly. We also have a wide variety of unique properties listed that does not offer an instant booking option, and therefore you need to make an enquiry, and wait for them to confirm availability. We also have features like B&B options, which will include breakfast. Alternatively, we have a very efficient customer service team ready to assist until midnight.
One of our friendly team leaders has been in contact with you, and I trust that your next experience will be a good one.
Thank you again for your feedback.
Regards,
Johané
Thank you for reaching out to us. We are sorry that you did not have a good experience using our site. Our goal is for guests to have an easy and convenient experience.
We have an instant booking option on our site, which allows you to book and confirm instantly. We also have a wide variety of unique properties listed that does not offer an instant booking option, and therefore you need to make an enquiry, and wait for them to confirm availability. We also have features like B&B options, which will include breakfast. Alternatively, we have a very efficient customer service team ready to assist until midnight.
One of our friendly team leaders has been in contact with you, and I trust that your next experience will be a good one.
Thank you again for your feedback.
Regards,
Johané
Lekkeslaap.co.za's reply23 Feb 2024, 18:23
Official
Hi Neo,
Thank you for reaching out to us. We are sorry that you did not have a good experience using our site. Our goal is for guests to have an easy and convenient experience.
We have an instant booking option on our site, which allows you to book and confirm instantly. We also have a wide variety of unique properties listed that does not offer an instant booking option, and therefore you need to make an enquiry, and wait for them to confirm availability. We also have features like B&B options, which will include breakfast. Alternatively, we have a very efficient customer service team ready to assist until midnight.
One of our friendly team leaders has been in contact with you, and I trust that your next experience will be a good one.
Thank you again for your feedback.
Regards,
Johané
Thank you for reaching out to us. We are sorry that you did not have a good experience using our site. Our goal is for guests to have an easy and convenient experience.
We have an instant booking option on our site, which allows you to book and confirm instantly. We also have a wide variety of unique properties listed that does not offer an instant booking option, and therefore you need to make an enquiry, and wait for them to confirm availability. We also have features like B&B options, which will include breakfast. Alternatively, we have a very efficient customer service team ready to assist until midnight.
One of our friendly team leaders has been in contact with you, and I trust that your next experience will be a good one.
Thank you again for your feedback.
Regards,
Johané