**** customer service when it comes to refund

We booked and paid our deposit at Du Kloof Lodge in Paarl for for the Paarl Ginasium rugby week that would have taken place from the 21st to 25th March but was cancelled due to the Carona outbreak. Subsequent to this and the fear of not wanting to travel on a crowded airplane from Johannesburg we cancelled our booking with Lekkeslaap as their policy says ther monies will be refunded if cancelation is due to illness. This has been more than two week ago and they still have not given me any reply as to when and if the refund would be done. I feel that this was caused by something out of my control and should not be punished. Even if they give us a credit like Kalula has been doing it would be in order.