Covid 19 customer service disappointment

I dont believe the company is dealing with a forced cancellation of accommodation made by the President regarding the Covid outbreak. I was told by Alyssa that I had to forfeit my deposit because I cancelled after the 23/3/20 but the Presidents speech was only made after that. We were asked if we wanted to choose another date which we declined as there is still uncer*****y regarding the virus. I have not heard from her further other than to get an automated email response. I even wrote to the establishment and heard nothing. I have never used this company before and never will again based on their customer service. I will be taking this up with the Consumer ombudsman. Btw we talking R1500 and they playing hardball.