1 reviews | Active since Mar 2013
Conflicting Hospitality
Dear LekkeSlaap Consultants; I followed your guideline/advice w.r.t. confirming accommodation availability data with the Business' "Tarrifs" colum.
I regret to inform that it did not help at all and is not consumer friendly either since it is not trustworthy or reliable to the LekkeSlaap client searching for inland accommodation of his/her liking.
I followed your advice and approached the following hospitality businesses for accommodation on your website that showed accommodation available on very short notice on Saturday, 31 December 2022 for urgent overnight self-catering accommodation for my family along the N12: Kolkop Safari, Self-catering Bo-Karoo, Northern Cape: Your Ref No: LS-4CKCQF = Their feedback: Not available = Fully Booked for that evening Frida's Guesthouse in Hopetown, Karoo, Northern Cape: Your Ref No: LS-4CKCRR = Their feedback: Not available = Fully Booked for that evening Karoo Inn, Guesthouse in Hopetown, Karoo, Northern Cape: Your Ref No: LS-4CKCT2 = "Eve" reacted that Frieda have other Guesthiouse in Hopetown but themselves are Not available = Fully Booked for that evening The Palms Guesthouse, Self-catering in Hopetown, Karoo, Northern Cape: Your Ref No: LS-4CKCX6 = Their feedback: Not available = Fully Booked for that evening Karee Guesthouse in Hopetown, Karoo, Northern Cape: Your Ref No: LS--4CKCX7 = Their feedback: Not available = Fully Booked for that evening.
The following 2 x hospitality businesses were the only to be found trustworthy that I contacted you about and according to their website accommodation "tarrif" status: Victoria Oaks Guest House, B&B Guesthouse with self-catering facility in Victoria West, Karoo, Northern Cape Kingwill's Guest House, Self-catering in Victoria West, Karoo, Nothern Cape Unfortunately, they were too close to the Western Cape since I wanted to drive for a shorter period the following day to Pretoria on the N12.
I travel a lot for official business and usually makes use of LekkeSlaap, Afristay', "Airbnb", "Booking.com", etc which make my bookings so much faster & easier BUT this last experience were the worst and very stressing and disappointing. It says a lot regarding your integrity as a national/international hospitality business to the Public and has well as that of your stakeholders. Your and your Stakeholders' database MUST be in ordinance. Kindly look seriously how you can rectify and/or improve on it rather to be named & shamed.
Thank you for reaching out to us.
We know it can be frustrating when waiting for properties to confirm availability. Unfortunately, some properties only accommodate this option. We are continuously improving and we now offer an "Instant Booking Only" option on our website that can be found under "Filter by Booking Options". This way, you can book and pay instantly. These are properties that work on live integration. We hope that you find this option more convenient for your future, short notice bookings.
You are always welcome to contact our offices, we have agents on duty for seven days a week until midnight to assist. I also have asked one of our friendly agents to give you a call.
Once again, thank you for your feedback.
Kind regards,
Johané van Eeden
Thank you for reaching out to us.
We know it can be frustrating when waiting for properties to confirm availability. Unfortunately, some properties only accommodate this option. We are continuously improving and we now offer an "Instant Booking Only" option on our website that can be found under "Filter by Booking Options". This way, you can book and pay instantly. These are properties that work on live integration. We hope that you find this option more convenient for your future, short notice bookings.
You are always welcome to contact our offices, we have agents on duty for seven days a week until midnight to assist. I also have asked one of our friendly agents to give you a call.
Once again, thank you for your feedback.
Kind regards,
Johané van Eeden
