1 reviews | Active since Jan 2016
Confirmed booking cancelled
Made a booking and paid for a guest house in Caoe Town in Oct, for 17 Feb 19. Received both email and SMS confirmation, up to the day before. When arriving at our destination we were denied access as we had no booking. We had to hang around Cape Town for two hours with nowhere to go while another agent tried to secure an alternative guest house, which we had to pay more for through no fault of ours!!. I tried to phone Lekkeslaap twice during this time and there was simply NO answer. How unproffessional. Two weeks later and not a single communication fom our booking agent, Mark, no attempt to even apologise. I will NEVER make use of this company ever again, my future bookings will go through Booking.com.
Thank you for reaching out to us on HelloPeter.
We do sincerely apologise for the experience you had with your booking. In situations like these, if the owner caused the double booking, they are held accountable for the difference in cost. I'll ensure that your agent gets in touch with you during the course of the day to ensure this is done.
I also do apologise that you didn't get through to us on the two occasions. We sometimes experience an influx of calls that can lead to a delay in answering times. We are looking at ways to address this issue to avoid situations like this in the future.
Kind Regards
Jurgens
Thank you for reaching out to us on HelloPeter.
We do sincerely apologise for the experience you had with your booking. In situations like these, if the owner caused the double booking, they are held accountable for the difference in cost. I'll ensure that your agent gets in touch with you during the course of the day to ensure this is done.
I also do apologise that you didn't get through to us on the two occasions. We sometimes experience an influx of calls that can lead to a delay in answering times. We are looking at ways to address this issue to avoid situations like this in the future.
Kind Regards
Jurgens