CANCELLATION NIGHTMARES AND EXTREMELY POOR CUSTOMER SERVICE

Terrible experience with cancellation and being refunded. Dealing with agent Claudette was like pulling teeth. She lacks customer service, and each and every detail needs to be extracted from her in detail. If I didn't follow up regarding my money, with a cancellation that has been confirmed by her on 5 March, then I probably would not have heard from her ever. She knows full well how unhappy I am about her keeping me in the dark throughout this whole process, from stating on the 5th that my money will be paid over 'binnekort', up to today (20th) where I am still in the dark as to how and when monies have been paid over and/or still need to be paid over. It's all very confusing, but some simple, assertive customer service from her side would have gone a long way. It's not the client's responsibility to ensure that details are made clear. LekkeSlaap should invest in some serious customer service training for this agent. She spoiled my first and last experience with LekkeSlaap due to her generic, non-informative guidance throughout my numerous follow up emails. Booking was a breeze, but it's the after care that really matters. I have a long trail of emails to provide, as I am really so fed up with dealing with LekkeSlaap at this stage that I would rather not go into detail here. I phoned this morning, and after she wasn't available, and the agent said she'll ask her to phone me urgently, Claudette has the guile to not return my call, rather responding by email. She obviously doesn't care to fix the concerns of disgruntled clients, and I get the distinct feeling she just wants me off her back. I just want what she now states is the rest of my money, and be done with it. I'm hoping and praying that this is the end, and that the 'rest' of my money will be paid in promptly. Only now she asks for my bank details, after assuring me my money would be paid in by the LATEST yesterday. If there were reasons for this delay, I would really not know, as Claudette doesn't provide details unless prompted for it. Utterly disappointed in the confusion created and the lack of thorough customer service!