cancelation of boooking

unfortunately I had to wrte this review, I did a cancelation on my booking 10days ago, normally one would expect the refund to take place within 5-7 working days. Its been 7 days and additional 2 days and yet nothing, I asked for a proof of payment, the proof of payment shows that a payment was done since the proof of payment it has been 2 days and all i am getting is excuses and no answers, I even called the bank and they said . I have used lekkerslaap for all my accomodation over the past 2 years and never had any bad experiences until now.