CALL CENTRE - DO NOT COME BACK WITH INFORMATION - HAVE ATTITUDE
<p>After email and email and phone calls, none of the call centre or account's department has come back with any confirmation that the client has paid the outstanding amount in travel ground account. Tandeke was the first lady spoken to, and since then every time a diffenrent call centre assist, when I get to a man, he have atttiude and say to me he do not understand the situation and that is the issue actually. To me I have cancel the booking and he can explain the client why is the booking been cancelled. </p> <p> </p> <p>Reference: TG-2337T6)</p>
Hello Lorinda,
Thank you for making contact via HelloPeter.
We do sincerely apologise for your experience, I can see that you contacted us multiple times without feedback. This is not the level of service delivery we pride ourselves on, I will personally ensure that you never receive such poor service again.
Please accept our humblest apologies for the inconvenience caused.
Yours in travel,
Jurgens Liebenberg
Hello Lorinda,
Thank you for making contact via HelloPeter.
We do sincerely apologise for your experience, I can see that you contacted us multiple times without feedback. This is not the level of service delivery we pride ourselves on, I will personally ensure that you never receive such poor service again.
Please accept our humblest apologies for the inconvenience caused.
Yours in travel,
Jurgens Liebenberg
